FAQ

Monday to Friday 8:30 am - 8:00 pm EST

We accept AMEX, Visa, MasterCard, Discover, PayPal, Direct Deposit, Money Orders, Cheques (checks), and school purchase orders. For orders being paid by cheque: The product(s) ordered will not ship until cheque has been received and processed.

We are able to source a multitude of products that are not listed on our website: just ask! However, there are also many products that are sold on Amazon that we cannot sell. Sometimes these products don’t have a USA or Canadian location for support if anything were to go wrong with the product. Contact us to inquire about the products you're looking for.

The following groups qualify for education discounts: K-12 Students, College and University Students, current faculty/staff members, academic institutions and non-profit organizations. There are also non-academic discounted products available for purchase and this is noted in the product description.

There is NO difference in the product functionality of the education discounted software and the commerical version. Some vendors add "education use" watermarkers to software output. The watermarked editions offer the same functionality as the professional version but are not suitable for a professional production environment. Please read individual product notes for details.

iDESIGN Solutions is an authorized reseller for every product we carry so you will own a legal license for any software you purchase from us.

YES. Proof of academic status is a requirement. No order will be processed until proof is received. We reserve the right to hold all orders pending student/faculty verifications.

Upon placing an order at idesignsol.com, you are requested to provide this information by uploading student identification ie. student card or course outline, when you place your order.

Your order status, including the status of the receipt and acceptance of academic document, will be updated at our website. It'll take approximately 24-48 hrs for the delivery of your software purchase.

Yes, unless otherwise stated in the product description.

The majority of software products are single license installations for one computer, unless otherwise stated in the product description.

The manuals and help guides are available on the software media.

You may continue using the software beyond graduation as long as you abide by the education license agreement.

idesignsol.ca is secured using R3 SSL certificates that are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure. Click on certificate for details.

Simply shop online, adding items to your cart, and checkout as you normally would. If you choose "Quote" as your payment method when checking out you won't be charged and someone from our sales team will get back to you with a personalized, detailed quote.

Shop online and proceed to checkout as you normally would. Fill out all the required fields and once you reach "payment method" choose the "Purchase Order" option. Once you receive an acknowledgement email, reply and attach your Purchase Order.

If you see a lower advertised price of the exact same product within 14 days of your purchase, we'll refund you the difference. In order to qualify and receive your refund, please email a copy of the advertisement or written quotation with the lower price to sales@idesignsol.com. Refunds are processed within 5 business days of price verification. Refunds are not offered on closeouts or loss leader pricing. This policy applies only to advertised prices and does not apply to special offers or rebates, promotions or free-with-purchase offers. iDESIGN Solutions Inc. reserves the right not to sell products below our cost.

If you are a first time/returning customer, please create/update your account information including adding your tax exemption number. Once you complete your order, taxes will not reflect your tax exemption until we receive your tax exempt form that you will submit by replying to the order acknowledgement email. We will then make the necessary adjustments. For future orders, your account will automatically be flagged as tax exempt and the correct tax rate will be applied. Please contact us should you have any further questions.

You may return most new, unopened items sold and fulfilled by idesignsol.com within 30 days of delivery for a full refund less 20% restocking fee. If the return is a result of our error, you'll receive a full refund and we'll cover the return shipping costs. Items should be returned in their original product packaging. Please read our Return Policy for additional details.

The acronym stands for Science, Technology, Engineering, Arts and Math.

Yes! Block-based coding is coding. Blocks are just as powerful!

Yes, we are accepting orders online at our website, by phone, fax or email. We accept school purchase orders and all major credit cards.

Phone: 1-877-730-4770
Fax: 1-855-713-5811
Email sales: sales@idesignsol.com

Business excellence and service continues uninterrupted at iDESIGN.

Absolutely! This is what makes us #1 in customer service.

Yes, we are shipping orders. To ensure the safety of our staff and customers, we are taking extra precaution with your orders. Please be advised that you may experience processing delays. Our shipping partners are experiencing delays due to the COVID-19 pandemic with all of their service levels.

Call or email sales@idesignsol.com with your shipping request. We can hold orders to ship on a certain date or hold for back to school delivery. We can also accommodate delivery to home address if your school is closed.

Absolutely. Check out our Training page for more information. If you're interested in one-on-one training, please Call or email sales@idesignsol.com